Returns Information
We want you to be completely satisfied with your purchase. If you are not happy with your stamps, we offer a straightforward returns process:
- Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Stamps must be in their original condition, unused, and undamaged.
- How to Return:
- Contact our customer service team to initiate a return.
- Provide your order number and reason for return.
- We will provide you with a return authorisation and instructions on how to send your item back.
- Refunds:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Exchanges:
- If you need to exchange an item, please contact us with the details of the item you wish to exchange.
- Exchanges are subject to availability.
- Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with details and photos of the damage.
- We will arrange for a replacement or refund as quickly as possible.
- International Returns:
- International customers must return items within 45 days of receipt.
- You are responsible for any return shipping costs, including customs duties and taxes.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Refunds for international returns will be processed in the original currency of the purchase, and any currency conversion fees will be deducted from the refund amount.
For any questions or concerns about our returns policy, please contact our customer service team.